At Pets-Al-Sabah, we strive to provide high-quality digital products that enhance pet care and veterinary practices. Due to the nature of digital goods, all sales are considered final. However, we understand that exceptional circumstances may arise, and we are committed to ensuring customer satisfaction.
1. Refund Eligibility
Refunds will only be considered under the following conditions:
✅ Duplicate Purchase: If you accidentally purchase the same product multiple times, we will issue a refund for the duplicate transaction.
✅ Technical Issues: If the product is corrupted, inaccessible, or contains major technical errors that prevent you from using it, and our support team is unable to resolve the issue, you may be eligible for a refund.
✅ Incorrect Product Delivery: If you receive the wrong product due to a system error, we will replace it with the correct item or issue a refund if the correct item is unavailable.
❌ Non-Refundable Situations:
- Change of Mind: We do not offer refunds if you change your mind or no longer need the product.
- Downloaded Products: Once a product has been downloaded, it is considered used, and a refund request will not be approved unless it falls under the eligibility criteria.
- User Error: We are not responsible for refunds due to incorrect purchases, failure to read product descriptions, or lack of compatibility with your device/software.
2. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
1️⃣ Contact Us: Email our support team within 7 days of your purchase.
2️⃣ Provide Details: Include your order number, the product name, and a clear explanation of the issue.
3️⃣ Review Process: Our team will assess your request and respond within 3-5 business days. If approved, the refund will be processed using the original payment method.
3. Exchanges & Replacements
If you encounter technical issues with a product, we encourage you to contact our support team for troubleshooting assistance before requesting a refund. In many cases, we can provide an updated file or alternative solution.